Shipping and returns
SHIPPING AND RETURNS
COMM-CI targets customer satisfaction in online shopping. Shipping is free for all orders.
- Free Shipping:
Your orders will be sent to your registered delivery address by postal service within 7 working days. Please check your delivery address before placing your order.
If you do not like the product you received, we will gladly send you another product of the same value free of charge.
In accordance with the relevant legislation; By the service providers (mail-cargo companies), during the delivery of postal shipments to the recipient; as a minimum; The delivery recipient's name-surname, TR identity number (passport number for foreign nationals, internationally valid equivalent document number or document number issued by EU authorities) are stored under data privacy and registration laws to be submitted to the relevant authorities for at least two years. If the recipient does not want to provide their credentials, the shipment will not be delivered and returned to the sender.
- Free Return Cargo:
If you want to return the product or products you have purchased, you can send them free of charge within 30 days.
Your orders are shipped every weekday (except public holidays) until 17:00. Orders placed on Saturday and Sunday are processed on Monday.
When your order reaches you by postal service/cargo company; please take the product in front of the delivery person and examine it for damages. Our products are insured during shipping, the compensation of damages incurred during transportation belongs to the cargo company. If the product is damaged, prepare a report and return the product.
- Returns within 30 days:
You can return the products within 30 days from the date you receive them. In order for the products to be returned, they must comply with the conditions.
If you are not satisfied with the product; within 30 days of delivery, you can return the product or request a size change.
In order to be able to do so, you must notify us of your complaint via e-mail.
- Free Returns:
If you send the products you want to return via DHL, no shipping fee will be charged.
If the returned products meet the return conditions, COMM-CI will wire the refund amount to the customer’s bank account/credit card within 10 working days. It may take at least 1-3 days for the bank to process the amount. As required by the Bank's practices, transactions made in installments will also be refunded in installments.
If the invoice was issued on behalf of a company/business at the time of purchase, the relevant company information and the return invoice must be sent with the product.
When the return is approved, the customer will be contacted via their registered e-mail address and asked for their bank account information where the transaction amount will be refunded. The bank account information to which the refund will be sent must belong to the company/business name on the invoice.
The return of a product is generally subject to the following conditions:
- Returns must be made in the original box or with its packaging and invoice.
- Products with custom embroidery, personalization, damaged in bad faith will not be accepted.
In cases where the above conditions are detected, the product refund is not accepted and the cost is not refundable.
- Size Change:
Changing the size or color after receiving the product without washing and wearing is possible, if our customer is to cover the round-trip shipping fee, with their invoice. The product sent for change, not within 30 days of delivery and/or not with an invoice, will not be changed.
If the product is available in our stocks it will be changed in the size or color notified by the customer.
- Damaged Product:
If you are sure that there is any damage to the product you received, please contact us at firstname.lastname@example.org. Do not throw away the product, packaging and the invoice, as we will need for a thorough inquiry. The case will be examined as soon as possible and all necessary actions will be taken for your satisfaction.
- Return Address:
COMM-CI Yakuplu, 226. Sk. No:1, 34520
Please send an e-mail to email@example.com for support.